At Knowledge 2010, eMeter, a leader in Smart Grid management software, announced its partnership with Convergys Corporation, a global leader in relationship management, to provide proven real-time rating, billing and data management capabilities to utilities and their customers. The partnership is aimed at evolving current utility billing and customer care systems to enhance the time it takes for utilities and consumers to realize true Smart Grid value while reducing any potential risks which may arise during deployment. With the introduction of the Smart Grid and the technology advancements made to date, utilities are facing challenges with data management and customer engagement - key elements to the success of any Smart Grid project. These challenges are not unlike those that the telecommunications industry addressed in its nascent years. Convergys and eMeter together deliver proven and responsive technologies designed to help address the needs of utilities while addressing the concerns of their customers by providing them with clear and relevant information about their personal energy use in a timely manner.
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